All ideas

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...

Ability to integrate iMessage Business Chat as a channel in Front.

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...

Some auto-created contacts have their name as "last name, first name" Front's dynamic variables will identify the name listed first as the contact's first name and won't take the comma into consideration when identifying the correct first/last nam...

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

​It would be helpful to enable rules to be re-triggered by edited comments not just new comments, as users frequently update comments to include crucial information that may have been initially overlooked.