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    Live Dashboard - Teammate Filter

    As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
    over 1 year ago in Live dashboard 0 Backlog

    App authorisation at workspace level

    Allow certain apps to be authorised at a workspace rather company wide level. For multi-department or multi-org companies using Front, are scenarios in which different teams use different instances or workspaces for the same application. E.g. Jira
    4 months ago in Existing integrations 0

    Display Time Goal breach timestamp instead of duration

    As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.
    10 months ago in Core Product Experience 0 Backlog

    AirBnB native channel

    Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
    over 2 years ago in New integration requests 0 Backlog

    Add "Time of the day is" as Rule Trigger

    The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
    about 2 years ago in Time-based options 3 Backlog

    Add native task management / to-do's function

    Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
    almost 3 years ago in Core Product Experience 3 Backlog

    Add analytics metrics in the conversation API

    Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...
    8 months ago in Exports, API and connectors 0 Backlog

    Clear definition for Chat Section and Internal Comment

    I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
    8 months ago in Core Product Experience / Front Chat 0 Backlog

    Merge conversations with mixed types (eg. email and Front forms)

    Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
    about 3 years ago in Core Product Experience 3 Backlog

    Ability to create tasks via API and Rules

    The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules
    8 months ago in Core API / Workflows 0 Backlog