All ideas

Problem Scheduling links and calendar events are locked to the calendar provider associated with the meeting tool — Teams scheduling links cannot place events on a Google Calendar. Request Allow Teams (and other meeting tool) scheduling links to c...

Problem There is no Microsoft To Do integration, so users in the Microsoft ecosystem cannot create tasks from Front conversations. Request Add a Microsoft To Do integration similar to the existing Asana and Todoist integrations.

Problem Front does not support scheduling a meeting directly from an email — teammates must manually create a calendar invite and re-add participants and context from the conversation. Request Add a "Reply with Meeting" option to the email compose...

Problem Conversations can only be merged if they share the same channel type — an email conversation and a form submission about the same issue cannot be combined. Request Allow merging conversations across different channel types (e.g., email and...

Problem End-users must configure their own analytics reports, which is time-consuming and not scalable for teams. Request Allow admins to create and pre-configure analytics reports on the backend that end-users can access and use directly.

Problem Duplicate customer requests are not detected, so multiple agents may work on the same issue independently. Request Automatically detect and flag duplicate conversations, alerting agents to existing resolutions to avoid redundant work.

Problem Deleting a resource like a tag, teammate, or inbox can break active rules and macros without warning, leaving broken workflows behind. Request Flag all rules and macros that reference a resource before allowing its deletion, so admins can ...

Problem Gong isn't available as a meeting type in Front's calendar integration, even though Google Calendar and Outlook both support Gong plugins. Sales, onboarding, and retention calls rely on Gong recording. Request Add Gong as an available meet...

Request Support specifying time zones for calendar events.

Request Enable two-way messaging with WhatsApp group conversations through the Front platform.