All ideas

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...

Ability to cancel & retrieve an email after sending

Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...

Rather than send each person a separate email, it would be great if we could separate by comma in the csv and have the sequence go to multiple recipients. Also, cc'ing more than one person in the To/From/Cc/Bcc fields.

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...

Be able to create a test suite of conversations and the desired branch that was taken for them in a Front rule. If I had this capability, I could ensure that any new changes to a branch by Autopilot answer rule did not break backward compatibility...

It would be great to have the ability to use voice-to-text for messages. This would be a huge gain in efficiency for me, as my job requires responding to messages from drivers as rapidly as possible to minimize delays on their routes.

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )