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    Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

    When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
    about 1 year ago in Rule management 1 Backlog

    Evolution of backlog over time

    Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: how many conversations were in each status (custom ticketing status or open/snoozed) at a certain point in time.This would replace the "ope...
    10 months ago in New metrics 0 Backlog

    Keep calendar reminder notifications visible until manually dismissed

    Make calendar reminders more obvious either visually or with sound.
    over 4 years ago in Event notifications 3 Backlog

    Search Function in Signatures

    Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
    12 months ago in Signature management 2 Backlog

    [Contacts Basics] Sort & filter contacts in the contacts manager

    Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
    over 4 years ago in Contacts Manager 2 Backlog

    [language] More language support for AI Compose translate and AI message translate

    We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
    12 months ago in AI / AI compose / AI language / AI message translation 5 Backlog

    Display email address for failed sent message

    When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
    almost 3 years ago in Core Product Experience 4 Backlog

    [KB insights] Front Analytics Reporting for Knowledge Bases

    Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
    about 2 years ago in Insights - Other / Knowledge Base 0 Backlog

    Ability to hide all comments from a conversation

    Ability to toggle a view so that you can only see the email messages and not the internal comments.
    almost 3 years ago in Comments / @ mentions 0 Backlog

    Tags and message templates - bulk import via CSV

    Import tags and message templates via CSV
    over 2 years ago in Core Product Experience / Tags 2 Backlog