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Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
about 3 years ago in Client Platform 3 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
almost 3 years ago in Core Product Experience 4 Backlog

Hide reading pane / conversation view

Ability to hide the reading pane or conversation view to help users better focus.
4 months ago in Core Product Experience 0 Backlog

CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
8 months ago in CSAT / Exports, API and connectors 0 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
over 2 years ago in Triage - get to inbox 0 5 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
almost 5 years ago in Live Chat 14 Planned

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 3 years ago in Comments / @ mentions 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
over 2 years ago in Insights - Other / Knowledge Base 0 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
over 2 years ago in Core Product Experience / Tags 2 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
about 1 year ago in Rule management 1 Backlog