All ideas

Problem The same full email signature appears on every reply in a thread, becoming repetitive and cluttering the conversation. Request Allow configuring a separate, shorter signature for reply emails — keeping the full signature only on the first ...

Problem Internal comments are interleaved with email messages in conversation threads, making it hard to read just the customer-facing messages. Request Add a toggle to hide internal comments so only email messages are visible in the conversation ...

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Problem Tags and message templates must be created one at a time, which is impractical for organizations migrating or setting up large numbers of them. Request Support CSV-based bulk import for tags and message templates.

Problem When a calendar event time doesn't work, there is no way to propose an alternative time or respond to proposed changes within Front. Request Support proposing new times for calendar events and accepting or declining proposed time changes f...

This feature would significantly improve the efficiency of navigating through numerous conversations by allowing users to filter and find conversations containing e.g. specific tags. It facilitates a streamlined workflow by reducing search time, p...

Problem SMS messages are delayed by 1 minute by default. In cases where a quicker response is needed, there's no way to bypass this delay. Request Add a Send Now option for SMS messages to override the default delay when an immediate response is n...

Problem All comments on a conversation are visible to every teammate with access — there is no way to leave personal notes only you can see. Request Allow adding private comments or notes to self on conversations, visible only to the author. Suppo...

Problem Shared inboxes are listed in a fixed order in the sidebar — admins and managers who monitor many inboxes cannot surface the ones they actively work in. Request Allow pinning, starring, or reordering inboxes in the sidebar so frequently use...

Problem Knowledge Base lacks reporting — there is no way to see article counts by author, publication status, or content freshness across the entire Knowledge Base. Request Add Knowledge Base analytics comparable to existing team performance and c...