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141 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 3 years ago in Attendee management 1 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
over 1 year ago in Admin Experience / Signature management 0 Planned

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
11 months ago in Insights / Knowledge Base 0 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
over 1 year ago in Core Product Experience 4 Backlog

Expose Attachment filenames in Dynamic Variables

It would be useful to access a list of Attachment filenames (on Messages and/or Conversations) when working with Dynamic variables in Rules. One application of this could be; Scan attachment filenames to see if they match the pattern of my Stripe ...
10 days ago in Advanced rule conditions and actions / Workflows 0

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
11 days ago in Dynamic objects 0

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...
2 months ago in Admin Experience 0 Backlog
101 VOTE

Language support: French

Ability to use Front in French
almost 3 years ago in All platforms 3 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
about 1 month ago in AI / AI tagging 0 Backlog

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
5 months ago in Core API 0 Backlog