All ideas

Ability to use Front in French

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

We’d like the ability to programmatically close conversations using the Front API. Right now, the API allows updating a conversation’s status to archived, but there’s no way to mark it as closed. This creates a challenge for teams like ours who re...

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...

Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel: Available private channel First available shared channel, sorted by alphabetical order Please update it to add the users...

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook