All ideas

Problem Teammates who were part of a conversation continue receiving notifications for all subsequent messages, even when they no longer need to follow it. Request Allow removing a teammate's subscription from a conversation so they stop receiving...

Problem New subtags default to hidden in the sidebar. Forgetting to check 'show in sidebar' during creation requires extra steps to fix later. Request Default the 'show in sidebar' option to enabled when creating new tags.

Problem French-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in French.

Problem AI Knowledge can only be distinguished at the Workspace level, which limits customers with multiple segments or customer types that need different knowledge bases. Request Enable granular control of which knowledge is available at the Inbo...

Problem Teammate PTO and time off is not visible on the calendar, so managers scheduling meetings or assigning work cannot see who is unavailable. Request Display teammate time-off entries on the Front calendar alongside regular events.

Problem Knowledge Base sites have limited visual customization — admins cannot adjust header colors, grid density, icons, content width, or footer visibility to match their brand. Request Add more styling and layout options for Knowledge Base site...

Problem There is no way to search for a specific calendar event, so finding past or upcoming events requires manual scrolling. Request Add search functionality to the calendar that supports filtering by event name and invitee.

Problem Customers who submit portal tickets don't want to return to the help center to continue conversations—they expect to reply via email like traditional support channels. Request Allow conversations started in the Customer Portal to be seamle...

Problem Only one attachment can be dragged at a time between emails, making bulk attachment transfers tedious. Request Allow selecting and dragging multiple attachments at once between emails, similar to Outlook's behavior.

Problem Integrating AI agents with Front currently requires handling API implementation details manually, which adds complexity. Request Provide an MCP Server for Front to simplify integrating AI agents and external tools.