All ideas

The issue involves duplicate or separate Front conversations that did not consistently merge as expected, creating a risk of double replies and missed internal communication. Front confirmed that when conversations originate in personal inboxes, e...

Problem Conversations always show the oldest message at the top, forcing users to scroll to the bottom for the most recent reply. Request Allow changing message display order so the most recent message appears at the top of a conversation thread.

Problem Teammates who were part of a conversation continue receiving notifications for all subsequent messages, even when they no longer need to follow it. Request Allow removing a teammate's subscription from a conversation so they stop receiving...

Problem French-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in French.

Problem Currently, copying a ticket ID only copies that ID to the clipboard, without the associated conversation URL. Request When copying a ticket ID, also copy the conversation URL simultaneously.

Problem Knowledge Base sites have limited visual customization — admins cannot adjust header colors, grid density, icons, content width, or footer visibility to match their brand. Request Add more styling and layout options for Knowledge Base site...

Problem Customers who submit portal tickets don't want to return to the help center to continue conversations—they expect to reply via email like traditional support channels. Request Allow conversations started in the Customer Portal to be seamle...

Problem There is no way to search for a specific calendar event, so finding past or upcoming events requires manual scrolling. Request Add search functionality to the calendar that supports filtering by event name and invitee.

Problem Teammate PTO and time off is not visible on the calendar, so managers scheduling meetings or assigning work cannot see who is unavailable. Request Display teammate time-off entries on the Front calendar alongside regular events.

Problem Admins cannot track time spent on internal discussions or generate reports on discussion completion metrics and tag usage. Request Provide analytics for discussions, including completion time tracking and tag usage reports across teammate ...