All ideas

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...

Ability to use Front in French

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.

This feature would significantly improve the efficiency of navigating through numerous conversations by allowing users to filter and find conversations containing e.g. specific tags. It facilitates a streamlined workflow by reducing search time, p...

When sending out mass emails via Sequencing, it would be helpful to automatically follow up with recipients who didn't click the link in the email we sent them. Also, it would be helpful to be able to auto-follow up with those who didn't open the ...

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.