All ideas

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.

Currently, when a macro uses an action that creates a new draft (like applying a message template or canned response), it generates a clean, blank message. It does not automatically include the previous conversation history, similar to how hitting...

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...

Ability to use Front in French

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...

It would be great to have the ability to use voice-to-text for messages. This would be a huge gain in efficiency for me, as my job requires responding to messages from drivers as rapidly as possible to minimize delays on their routes.

I'd like the ability to exclude snoozed time from the Response Time Analytics. Ex: a customer emails us at 8am asking us to send an update at 2pm of the transit of their shipment. If I snooze the conversation until 2 my response time is 6 hours pl...

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

Current audit log only covers classic rules, but does not cover changes to branching rules.

Allow certain apps to be authorised at a workspace rather company wide level. For multi-department or multi-org companies using Front, are scenarios in which different teams use different instances or workspaces for the same application. E.g. Jira