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More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
about 1 month ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 1 year ago in Core Product Experience 1 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 1 year ago in Core Product Experience 3 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
5 months ago in Core Product Experience / Counters 0 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
over 1 year ago in Core Product Experience 4 Backlog

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
10 months ago in Knowledge Base 1 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
about 1 year ago in Admin Experience / Signature management 0 Planned

An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
8 months ago in Vacation responders 0 Backlog

Ability to log email to multiple Salesforce contacts at same time

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...
6 months ago in Developer Platform / Plugins 0 Backlog

AI suggested replies (Auto-draft) for chat

Same as auto-draft with AI for emails, but for chat
29 days ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog