All ideas

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

Problem Complex dynamic variables that are used in multiple rules must be individually configured in each rule/macro/playbook. Request Allow saving dynamic variables as reusable, shared components that can be imported into any rule/macro/playbook ...

Problem Conversations in Front are split across separate status tabs (Unassigned, Assigned, Resolved), requiring teammates to switch between tabs to see the full picture of inbox activity. Request Add an "All" tab within each inbox that displays c...

Problem AI summaries are always generated in English, which is not useful for teams operating in other languages. Request Allow users to specify the output language for AI-generated conversation summaries.

Problem When automation injects long comments into a conversation, there is no way to collapse them — all comments remain fully expanded, making it hard to navigate to the most relevant information in comment-heavy threads. Request Add the ability...

Problem There are no native validation or testing options in the Front API to verify that WhatsApp templates — including those with media headers — are correctly formatted before sending, increasing the risk of rejected messages. Request Add valid...

Problem The subject line is hidden or collapsed in the composer and individual message view, making it hard to review or edit. Request Always display the subject line in the composer and when viewing individual messages.

Problem ICS calendar files received as email attachments cannot be opened or imported into Front's calendar. Request Support creating calendar events from ICS file attachments and displaying ICS event details inline.

Problem The calendar does not display week numbers, which many international teams rely on for scheduling and project tracking. Request Add an option to display ISO week numbers in the calendar view.

Problem The contacts manager has no sort or filter capabilities, making it difficult to find specific contacts in large lists. Request Add sorting and filtering to the contacts manager by attributes such as account, source, last updated date, and ...