All ideas

Problem The chat widget is English-only — all UI text (buttons, prompts, chatbot flow labels) cannot be translated for non-English customers. Request Support localization of the chat widget, including the customer details form, 'Start new conversa...

Problem The Zendesk importer frequently fails during large-scale migrations, causing incomplete data transfers and requiring manual restarts by the support team. Request Improve import stability and processing speed so large Zendesk migrations com...

Problem Out-of-office auto-replies clutter conversation threads, making it hard to follow the actual interaction history. Request Add an option to hide or collapse out-of-office replies within conversation threads.

Problem Voice calls require a separate third-party subscription — Front does not have built-in calling, so teams must switch between platforms. Request Add native voice/call functionality so teams can make and receive calls directly within Front w...

Problem Complex dynamic variables that are used in multiple rules must be individually configured in each rule/macro/playbook. Request Allow saving dynamic variables as reusable, shared components that can be imported into any rule/macro/playbook ...

Problem When a teammate manually edits a conversation subject, there is no record of who changed it or when — making it hard to understand why a subject differs from the original message. Request Add a timeline entry when the conversation subject ...

Problem Admins want to give colleagues read-only or comment-only access to Front without purchasing a full license, but no lighter license tier exists. Request Introduce a lower-cost view-only license that allows users to view and comment on conve...

Problem When a message sent to a group partially fails, the UI does not show which recipients the delivery failed for. Request Display the specific email addresses that failed delivery on bounce notifications.

Problem The same full email signature appears on every reply in a thread, becoming repetitive and cluttering the conversation. Request Allow configuring a separate, shorter signature for reply emails — keeping the full signature only on the first ...

Problem The assignment, mention, and participant pickers show all teammates regardless of workspace access, leading to errors and confusion. Request Restrict assignment, @mention, and participant suggestions to only teammates who have access to th...