All ideas

Freshdesk importer does not carry over email classifications / tags / folder structure. Teams forced to manually re-classify thousands of emails.

Playbooks are Front's new automation tool designed to handle multi-step, conversational workflows that resolve complex customer inquiries over time.

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...

Make calendar reminders more obvious either visually or with sound.

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.

In other calendars we can specify the time zone for a meeting.

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer