All ideas

Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: how many conversations were in each status (custom ticketing status or open/snoozed) at a certain point in time.This would replace the "ope...

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.

Ability to filter in analytics by conversation custom field (similarly to tags)

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...

When an inbound message is received from a customer, and the message requires internal collaboration on the backend, an admin wants to track how much time is spent on that specific internal task. Example: As tasks and discussions are assigned to t...

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian