All ideas

Problem The vacation responder sends the same auto-reply to both internal teammates and external contacts, but organizations need different messaging for each audience. Request Allow configuring separate vacation responder messages for internal an...

Problem Organizations that work with government agencies or security-sensitive partners receive S/MIME encrypted emails (.p7m files) that cannot be viewed or actioned within Front. Teammates must switch to Outlook to handle these messages. Request...

Problem Front's email read tracking doesn't show which individual recipients of a multi-recipient Office 365 email have opened the message or at what time. Request Display a per-recipient read status with timestamps for emails sent via Office 365,...

Problem There is no way to set a deadline for responding to a conversation, making it hard to track time-sensitive replies. Request Allow assigning due dates to conversations, with notifications when a due date passes without a response. Context C...

Problem Message templates only save body content, so users must manually add recurring recipients (To, CC, BCC) each time. Request Allow message templates to include pre-filled To, CC, and BCC recipient fields.

Problem Viewing email attachments requires downloading each file, which is slow and clutters local storage. Request Allow previewing attachments (images, PDFs, documents) inline without downloading them.

Problem Starting a discussion with a large group requires manually typing each participant's name, which is cumbersome and error-prone. Request Allow teammate groups to be used as participants when creating a discussion, so all group members are a...

Problem Calendar invites cannot be forwarded to other participants, and forwarded invites from external clients cannot be accepted in Front. Request Support forwarding calendar invites to additional attendees and accepting forwarded invites receiv...

Problem View display logic (which conversations appear based on status) is configured at the shared inbox level — individual views cannot override it, limiting workflow flexibility. Request Allow configuring visibility rules per view, so different...

Problem Moving a conversation to a different team inbox automatically unassigns it, even when the assignee belongs to the destination inbox. Request Keep the conversation assigned to the current assignee when moving between inboxes, provided the a...