All ideas

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...

Currently, personal rules only on conversations that remain exclusively within private inboxes. Once a conversation is moved or mirrored to a shared inbox, personal rules are no longer applied. Adding an "Allow Individual rules to run" setting on ...

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.

I have a few dynamic variables I use in multiple rules. Some are relatively complex to configure like "Support Team member is available (Boolean)" - made by fetching Support Teammate Group > Filter (Teammate.is_available == true) > TeammateL...

Today, setting up different reply time goals for multiple customer segments or ticket severity requires a large number of separate rules. Every separate reply time rule requires a separate rule. This increases the amount of time it takes for admin...

The majority of our company's tags are only visible to specific inboxes. If a new tag is added during rule creation it is automatically made visible to all inboxes which adds a manual, often forgotten step of editing the tag after it's been created.

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...

Currently, when a macro uses an action that creates a new draft (like applying a message template or canned response), it generates a clean, blank message. It does not automatically include the previous conversation history, similar to how hitting...

Ability to preview attachments in an email without downloading.

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...