All ideas

Problem The vacation responder sends the same auto-reply to both internal teammates and external contacts, but organizations need different messaging for each audience. Request Allow configuring separate vacation responder messages for internal an...

Problem Organizations that work with government agencies or security-sensitive partners receive S/MIME encrypted emails (.p7m files) that cannot be viewed or actioned within Front. Teammates must switch to Outlook to handle these messages. Request...

Problem Message templates only save body content, so users must manually add recurring recipients (To, CC, BCC) each time. Request Allow message templates to include pre-filled To, CC, and BCC recipient fields.

Problem There is no way to set a deadline for responding to a conversation, making it hard to track time-sensitive replies. Request Allow assigning due dates to conversations, with notifications when a due date passes without a response. Context C...

The issue involves duplicate or separate Front conversations that did not consistently merge as expected, creating a risk of double replies and missed internal communication. Front confirmed that when conversations originate in personal inboxes, e...

Problem Viewing email attachments requires downloading each file, which is slow and clutters local storage. Request Allow previewing attachments (images, PDFs, documents) inline without downloading them.

Problem When automation injects long comments into a conversation, there is no way to collapse them — all comments remain fully expanded, making it hard to navigate to the most relevant information in comment-heavy threads. Request Add the ability...

Problem Starting a discussion with a large group requires manually typing each participant's name, which is cumbersome and error-prone. Request Allow teammate groups to be used as participants when creating a discussion, so all group members are a...

Problem Calendar invites cannot be forwarded to other participants, and forwarded invites from external clients cannot be accepted in Front. Request Support forwarding calendar invites to additional attendees and accepting forwarded invites receiv...

Problem Front's email read tracking doesn't show which individual recipients of a multi-recipient Office 365 email have opened the message or at what time. Request Display a per-recipient read status with timestamps for emails sent via Office 365,...