All ideas

AI Knowledge is an integral component of effective AI systems, however today AI Knowledge can only be distinguished by Workspaces. For users with multiple customer segments or types that require different knowledge but do not want to split effort ...

Send and receive messages to/from Microsoft Teams directly inside Front.

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...

Ability to preview attachments in an email without downloading.

Add recipient fields to message templates so they can be used repeatedly as well.

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...

Make it easier for front line users to understand what areas of AI suggested replies are generated from templates created by their admins (high quality certainty) vs generated from previous conversations vs from company knowledge sources. Making i...

The majority of our company's tags are only visible to specific inboxes. If a new tag is added during rule creation it is automatically made visible to all inboxes which adds a manual, often forgotten step of editing the tag after it's been created.