All ideas

Problem We need to programmatically access CSAT scores and survey data from external systems for analytics and reporting. Request Expose API endpoints (e.g., GET /analytics/csat) to retrieve CSAT scores with structured data including score, review...

Problem CSAT surveys only support a single question, limiting the feedback teams can collect per interaction. Request Allow adding multiple questions to CSAT surveys.

Problem Our team needs to maintain contacts in both Front and Dialpad, which means updating contact information twice whenever it changes. Request Enable two-way contact syncing between Front and Dialpad so we can use Front as our single source of...

Request Provide deeper analytics for the Workforce Management solution, including metrics like login times, shift adherence, and scheduling data.

Problem Admins cannot require teammates to use two-factor authentication, leaving account security dependent on individual compliance. Request Allow admins to enforce 2FA company-wide, blocking access for teammates who have not completed setup. Th...

Problem Customer portal notification emails don't allow customization of the body text below the ticket number. Request Ability to personalize the body text in customer portal notification emails to match your brand voice or provide specific instr...

Problem There is no way to copy formatting from one text selection and apply it to another in the composer. Request Add a format painter tool that copies text formatting and applies it to other selections.

Problem There's no way to quickly schedule a meeting with all recipients of an email from within Front. Request Add a 'Schedule meeting' option in the email action menu that pre-populates a calendar invite with all recipients from the email's To a...

Problem CSAT surveys only support a single scale format, so teams that need 1-10 ratings or emoji-based scales cannot match their preferred survey style. Request Support additional survey scale formats such as 1-10 numeric and 3-point smiley face ...

Problem Auto-replies only go to the message sender, not to CC'd or BCC'd recipients. Request Auto-replies should be sent to all original recipients (To, CC, BCC fields).