All ideas

Sync external contacts from Google Contacts into Front

Allow multiple questions in Customer Satisfaction surveys.

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...

Use the "reply-to" field for auto replies instead of the "from:" field.

Ability to export knowledge base articles

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Ability to use Front in German