All ideas

Showing 1521 of 1521

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...

5 months ago in Knowledge Base / Live Chat 0 Planned

5 VOTE

Internal-Front Broadcasting option

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.

4 months ago in Core Product Experience 0 Backlog

43 VOTE

Full offline mode

Ability to use the Front app while being offline - all major functionality

about 3 years ago in Desktop 8 Backlog

9 VOTE

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...

8 months ago in Metrics 1 Backlog

48 VOTE

Ability to recall an email

Ability to cancel & retrieve an email after sending

over 3 years ago in Message headers / metadata 0 Backlog

11 VOTE

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.

10 months ago in Existing integrations 1 Backlog

9 VOTE

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one, but sometimes there's a need for a chat sooner than 6 hours after the end of the first one.

8 months ago in Live Chat 0 Backlog

5 VOTE

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...

4 months ago in Time-based options 0 Backlog

30 VOTE

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

about 2 years ago in Default channel management 3 Backlog

20 VOTE

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email

over 1 year ago in Core Product Experience 1 Backlog

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