[action] Automatic AI Translation for Inbound and Outbound Messages

Situation Description:

Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in multiple languages.

Request:

Enable automatic AI translation for messages based on the user’s preferences. The system should automatically translate messages into the user’s default language, following their pre-configured language settings. Users should also have the ability to view the original version if the translated version is set as the default.

Benefit:

This automation will reduce the number of manual actions required, making the translation process more seamless and natural. Users will save time by not needing to click to trigger translations, and this could lead to a smoother and faster conversation experience while still offering access to the original message for clarity.