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    View-only Front license

    Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
    over 2 years ago in Teammate management 1 Backlog

    Ability to use "reply-to" fields in rules

    Use the "reply-to" field for auto replies instead of the "from:" field.
    about 5 years ago in Auto-reply 4 Backlog

    Knowledge base article export

    Ability to export knowledge base articles
    over 2 years ago in Knowledge Base 2 Already available

    Ability to merge & reuse chatbot paths within a chatbot flow

    Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
    over 2 years ago in Chatbots 0 Backlog

    CSAT: additional survey scales

    Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
    over 4 years ago in CSAT 3 Backlog

    Workforce management analytics

    No description provided
    about 5 years ago in New metrics / Workforce management 0 Backlog

    Language support: German

    Ability to use Front in German
    almost 3 years ago in Client Platform 4 Backlog

    Sent items in shared inboxes

    Ability to see Sent items from Shared inboxes
    about 3 years ago in Core Product Experience 2 Backlog

    Align text and images (right-aligned, left-aligned, center)

    No description provided
    over 3 years ago in Composer 5 Backlog

    Print or PDF entire conversation including comments

    Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
    almost 3 years ago in Printing 1 Backlog