All ideas

Ability to export knowledge base articles

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

We need the possibility to test all rules not only some to make sure it is working as expected.

This would allow teams to prevent overlapping automation triggers and ensure that branching rules execute exclusively and efficiently, improving rule logic control and workflow accuracy, and maintaining feature parity with linear rules.

Ability to use Front in German

Ability to see Sent items from Shared inboxes

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.