All ideas

Have the possibility to assign yourself on a conversation with one click

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Ability to export knowledge base articles

Ability to see Sent items from Shared inboxes

Ability to use Front in German

Be able to create a test suite of conversations and the desired branch that was taken for them in a Front rule. If I had this capability, I could ensure that any new changes to a branch by Autopilot answer rule did not break backward compatibility...

As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.

Analysis of historic ticket volumes to create a forecast for staffing goals instead of manual estimates

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...