All ideas

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Allow multiple questions in Customer Satisfaction surveys.

For clients with a sandbox/trial/developer account where significant effort has gone into testing workflows and integrations in a sandbox environment, migrating to production requires substantial manual work and copy/paste. It would be incredibly ...

Ability to snooze a conversation from rules.

Use the "reply-to" field for auto replies instead of the "from:" field.

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).