All ideas

Problem We need to programmatically access CSAT scores and survey data from external systems for analytics and reporting. Request Expose API endpoints (e.g., GET /analytics/csat) to retrieve CSAT scores with structured data including score, review...

Problem Chatbot flows cannot merge different paths or reuse shared content — identical paths must be duplicated, making the flow hard to maintain. Request Allow merging chatbot paths and reusing path segments across a flow to eliminate duplication.

Problem Rules and macros can only reply to the sender — there is no option to reply to all recipients on the message. Request Add a "reply all" option for rule and macro reply actions.

Problem Shared inboxes can't use Front's calendar feature, even though teams often manage shared calendars (e.g., for support rotations or shared email accounts across Gmail and Office 365 environments). Request Make calendar functionality availab...

Problem The conversation list displays fixed columns that don't match how all teams prefer to view conversations. Request Allow customization of which fields are displayed on the conversation list (e.g., end-user, subject, assignee).

Problem There is no way to see outbound messages sent from a shared inbox — only received conversations appear. Request Add a sent items view for shared inboxes.

Problem There is no dedicated log for security-related events such as user logins, logouts, MFA successes and failures, or IP addresses. Security activity is not systematically tracked, limiting admin visibility into authentication and access patt...

Problem German-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in German.

Problem The option to block personal inbox connections applies to the entire account, which doesn't work for organizations with mixed user populations (e.g., employees vs. contractors) that need different policies. Request Allow admins to restrict...

Problem Out-of-office status must be set separately in Front and Microsoft Teams — there is no sync between them. Request Add two-way OOO status sync between Microsoft Teams and Front, so toggling OOO in one platform updates the other.