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    CSAT: Multiple survey questions

    Allow multiple questions in Customer Satisfaction surveys.
    over 4 years ago in CSAT 3 Backlog

    View-only Front license

    Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
    over 2 years ago in Teammate management 1 Backlog

    [context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

    Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
    9 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

    Knowledge base article export

    Ability to export knowledge base articles
    over 2 years ago in Knowledge Base 2 Already available

    Ability to merge & reuse chatbot paths within a chatbot flow

    Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
    over 2 years ago in Chatbots 0 Backlog

    Rule action to snooze conversation

    Ability to snooze a conversation from rules.
    almost 5 years ago in Missing core rule actions 14 Backlog

    CSAT: additional survey scales

    Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
    over 4 years ago in CSAT 3 Backlog

    Language support: German

    Ability to use Front in German
    almost 3 years ago in Client Platform 4 Backlog

    Sent items in shared inboxes

    Ability to see Sent items from Shared inboxes
    about 3 years ago in Core Product Experience 2 Backlog

    Align text and images (right-aligned, left-aligned, center)

    No description provided
    about 3 years ago in Composer 5 Backlog