All ideas

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...

Use the "reply-to" field for auto replies instead of the "from:" field.

Ability to export knowledge base articles

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

Ability to use Front in German

Ability to see Sent items from Shared inboxes

This would allow teams to prevent overlapping automation triggers and ensure that branching rules execute exclusively and efficiently, improving rule logic control and workflow accuracy, and maintaining feature parity with linear rules.