ADD A NEW IDEA

All ideas

Showing 1521 of 1521

The ability to collapse subtags under the parent tag on the mobile app

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
over 1 year ago in Mobile 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
over 1 year ago in Core Product Experience 1 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
over 1 year ago in Assign 1 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
7 months ago in Live Chat 0 Backlog

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
9 months ago in Collaborate - work together seamlessly 0 Backlog

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
9 months ago in Chatbots 0 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
7 months ago in Linked conversations 1 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
7 months ago in Custom fields / Views 0 Backlog