All ideas

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

Use the "reply-to" field for auto replies instead of the "from:" field.

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...

Current audit log only covers classic rules, but does not cover changes to branching rules.

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Ability to export knowledge base articles

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...