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Status Backlog
Categories Teammate management
Created by Guest
Created on Jun 23, 2023

RELATED IDEAS

Introduce a view-only license type

Problem
Admins want to give colleagues read-only or comment-only access to Front without purchasing a full license, but no lighter license tier exists.

Request
Introduce a lower-cost view-only license that allows users to view and comment on conversations without full send/reply capabilities, enabling broader organizational adoption.

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  • Guest
    Jan 10, 2024

    A "Front-Light" License Option would increase Adoption & Protect Front's CSAT Score! (Merged Idea)


    A "Light" license would be in keeping with the license models available from Google, Microsoft and other SAS Email/CRM vendors. Based on industry standard offerings, a target of $10 p/ "Light" seat for the following functionality makes sense:

    • Core Email

    • Ability to participate in '@' mentions

    • Ability to view but Not Create Tags

    • Access to Side-Bar Apps (HubSpot, Custom, etc.)

    • Access to Participate in but Not Create Discussions

    • Access to Knowledge Base!

    A Company Administrator should be able to select which license type is appropriate for a given user.

    Note: This type of "Light" functionality is partially supported by Front's "Free" " @ Conversation / Discussion Sharing functionality that was recently announced: https://help.front.com/en/articles/2391

    Reply
18 MERGED

Support view-only inbox access and per-inbox permissions

Merged
Problem Conversation permissions (reply, comment, assign, archive, etc.) can only be configured at the workspace level. Creating a separate workspace just to restrict actions on one or two inboxes is excessive and causes side effects. Request Allo...
over 5 years ago in Conversation/inbox permissions 1 Backlog