All ideas

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

Being able to delegate an inbox to teammates via mobile phone in case we don't have access to the desktop.

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.

In Analytics, measure handle time for first reply only