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LinkedIn messages channel

No description provided
about 2 years ago in New integration requests 1 Backlog

Ability to pin calendars of users who are not in Front

In the left panel of the calendar view, users should be able to pin calendars of arbitrary, non-Front user calendars if they have the permission to view them
about 1 year ago in Calendar View 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
11 months ago in Live Chat 1 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
11 months ago in Navigate - find your work 1 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
3 months ago in Chatbots / Front Chat / Live Chat 0

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
7 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
2 months ago in Analytics Widgets 0 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
11 months ago in Backoffice / Billing 1 Backlog

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
over 3 years ago in Admin audit trail 2 Backlog

Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
about 1 year ago in Teammate management 1 Backlog