All ideas

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

We have a team that prints out orders we recive from our customers and it would be very helpfull to add into fronts audit trail showing when something was actually printed to catch mistakes. This would be attachments or bodies of an email.

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)