All ideas

Problem Finding and accessing macros requires navigating through menus, which is slow and disruptive to workflow. Request Add a keyboard shortcut and slash command (/) to quickly access and search for macros, making them easier to find and use dur...

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...

Problem SLA timer displays only duration, while other conversation dates offer the ability to toggle between timestamp and duration formats. Request Allow SLA timer to toggle between timestamp and duration display, matching the behavior of other c...

I would like to suggest an idea for our mobile application. Currently, there is no way to summarize email threads within Front on the mobile app. All users of Front who are on the go could benefit from this, and it would also be a strong selling p...

Problem When an email has separate Sender and From header fields — for example, when an assistant sends on behalf of an executive — Front does not display both fields, making it impossible to tell who actually sent the message. Request Show both t...

Problem Conversation IDs automatically update based on incoming email subject lines. This overrides custom-formatted Conversation IDs, forcing users to repeatedly rename conversations to maintain their naming convention. Request Option to lock or ...

Problem Attachments cannot be dragged from Front to external applications (Chrome, Drive, Finder) on Mac, though this works on Windows. Request Enable drag-and-drop of attachments from Front to external applications on macOS.

Problem Audit logs are only accessible within Front's UI, with no way to programmatically export or stream them to external monitoring and SIEM platforms. Request Provide API endpoints and/or webhook notifications for audit log events, so organiza...

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Problem Analytics metrics are only displayed as tables. Request Enable choosing how to display metric breakdowns — as a table or as a diagram — and allow selection of diagram type.