All ideas

Allow for customers change font, more colours of all elements and rearrange layout.

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated