All ideas

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Problem Conversations originating from application channels cannot be merged in Front — unlike email and other supported channel types, the merge action is unavailable for application channel conversations. Request Support conversation merging for...

Similar to how Salesforce/Hubspot fields can be mapped to Front Contact and Account custom fields, it could be useful in the Jira integration setup to also configure Jira Issue custom fields mapped to app object custom fields. Such that when Jira ...

In the list of prebuilt Jira connectors the Get Issue endpoint does not appear in the list?

Problem When agents select a WhatsApp template to send, there is no visible indicator of whether it is a Marketing or Service type. This creates a real risk of sending the wrong type by mistake — for example, sending a Marketing template during an...

Problem Out-of-office status must be set separately in Front and Microsoft Teams — there is no sync between them. Request Add two-way OOO status sync between Microsoft Teams and Front, so toggling OOO in one platform updates the other.

Problem If a received email contains sensitive attachments (PII, documents) that need to be removed for privacy or compliance reasons, the entire email must be deleted to remove the attachments, losing valuable conversation context. Request Add th...

Problem The reading pane display can distract users from their work. Request Allow users to hide the reading pane or conversation view to improve focus.

Problem Admins have no way to see all rules across inboxes in one place or search for specific rule conditions. Request Add a global rules view where admins can browse and search all rules by name, condition, or action.