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Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
5 months ago in Live Chat 1 Backlog

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
over 3 years ago in Attendee management / Create New Event 2 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
about 3 years ago in Login and SSO settings 1 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
10 months ago in Knowledge Base 0 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
over 1 year ago in Export 1 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
10 months ago in Managing/Updating Events 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
about 1 year ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
over 1 year ago in Message templates 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
about 2 years ago in Composer 0 Backlog

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
5 months ago in Rule actions 0 Backlog