All ideas

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Suggestion to be able to merge discussions, like how you can merge emails in Front today

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom

Allowing different teammate groups to have different access levels for shared contacts

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...

I'd like an endpoint to fetch a conversation via API using the Ticket ID. Use case is that we want to give information about a ticket to our customers and the people who help our customers in Discord. They know their inquiry by the Ticket ID. Thus...

I would like to be able to AI tag messages by topic and sentiment in one inbox.

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -

As a Front Admin, I want to be able manage my teammates' sidebar.