All ideas

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -

Suggestion to be able to merge discussions, like how you can merge emails in Front today

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

Ability to select multiple files at once when attaching to an email

As a manager who goes out-of-office occasionally, I want an easier way to make it so that I can have Reply Time goal notifications – such as when we are almost at a breach – route to my backup manager who will cover for me. This would mean I would...

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.

As a Front Admin, I want to be able manage my teammates' sidebar.