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From the sort by drop down, have the ability to sort by sender and subject rather then just newest

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11 months ago in P2 display - conversation list 2 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
10 months ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
almost 2 years ago in Default channel management 0 Backlog

Ability to configure location of the reading pane (main conversation view) to the bottom

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)
about 1 year ago in Core Product Experience 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
5 months ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
5 months ago in Knowledge Base 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
8 months ago in Chatbots 0 Backlog

Audit trail for template create/edit/deletion

Allow admins to view when templates have been created, edited or deleted, including which user made the change.
8 months ago in Admin audit trail 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
about 1 year ago in Live Chat 1 Backlog

Show 1st messages in the thread

Same way that currently there is a button to scroll down to the most recent conversation, I would like to have a button to scroll up to the 1st conversation in the thread.
29 days ago in P3 display 0 Backlog