All ideas

Request Enable Front admins to customize and manage the sidebar configuration for their teammates from the admin panel.

Problem Message templates are scoped to individual workspaces, forcing admins to duplicate templates across every workspace that needs them. Request Support company-level message templates that are available across all workspaces, similar to compa...

Problem Teams need to collect emails, meeting details, and related information in a single place for reference and collaboration. Request Create an integration that allows sending conversations, attachments, and meeting information directly to Mic...

Request Provide an API endpoint to programmatically merge multiple conversations, enabling automation and integration workflows.

Problem MMS images appear as attachments requiring download to an external viewer before they can be viewed, slowing down troubleshooting when conversations contain many images. Request Display images inline within the SMS/MMS conversation thread ...

Request Break down teammate group performance metrics to show individual teammate actions: number of conversations commented on, emails assigned to others, tags added, and other internal activities.

Problem AI features like Topics, Smart QA, and Smart CSAT are currently unavailable for call transcripts, limiting the ability to analyze and understand call content alongside other conversation types. Request Enable AI features (Topics, Smart QA,...

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Request Enable two-way messaging with WhatsApp group conversations through the Front platform.

I love keeping my inbox clean and find it a bit frustrating that when I read an email in Front, it still shows as unread in my Outlook. It would be great to have a toggle option in personal settings to sync the read/unread status between Front and...