All ideas

Problem Support teams spend extra time diagnosing technical issues because they lack customer information like browser, device, and location—and customers often answer these questions incorrectly. Request Display visitor metadata including locatio...

Problem Rules cannot merge related conversations automatically, so teams must manually identify and combine them. Request Add a rule action that merges conversations matching specified conditions.

Problem Front blocks XLS and XLSX file attachments on Twilio WhatsApp channels even though Twilio's WhatsApp API natively supports these file types. Users must convert spreadsheets to PDF or switch to email to share Excel files with contacts. Requ...

Problem When offboarding a colleague, admins must remove them from each teammate group individually. Each removal redirects back to the group list, making the process repetitive for teammates who belong to many groups. Request Add a bulk action in...

Problem The cmd+K shortcut for adding links works in inbox conversations but not in calendar events. Request Enable cmd+K link insertion in calendar event descriptions.

Problem Scheduling links using recurring availability allow visitors to book times far into the future, which is undesirable. Teams want to use recurring availability to avoid constant updates, but need to restrict how far ahead bookings can be ma...

Problem When conversations queue due to capacity limits in load-balancing rules, admins have limited visibility and control—they can't see the hidden queue or prioritize which conversations should be assigned first. Request Give admins visibility ...

Problem The 1MB profile photo size limit is too restrictive, requiring excessive compression to fit images. Request Increase the maximum file size limit for profile photos.

Problem Audit logs do not capture conversation-level events such as tags applied, rules triggered, or other actions, limiting compliance visibility. Request Add conversation events (tag application, rule triggers, etc.) to audit logs so admins hav...

Request Extend AI Compose support to SMS, Chat, and custom channels in addition to email.