It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
Custom message order so that the most recent email in a conversation thread is shown at the top
Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
Merge conversations with mixed types (eg. email and Front forms)
Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email.
The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)