All ideas

Problem When a personal channel conversation is merged into a shared inbox, the personal channel's close settings take priority over the shared inbox's settings — even though the conversation is now in the team inbox. Admins have no way to audit i...

Problem Dialpad department lines without assigned phone numbers cannot be connected as channels, blocking visibility of missed calls. Request Enable connecting Dialpad department lines without assigned phone numbers.

Problem Related discussions cannot be combined — if two discussions cover the same topic, they remain separate with no way to merge them. Request Allow merging discussions, similar to how email conversations can be merged today.

Request Allow dragging and dropping rule actions within branching rules to reorder them without having to recreate the entire action node.

Problem Macros don't have an enable/disable option like rules do, making it difficult to save incomplete macros while building or to test variations without deleting them. Request Add the ability to enable and disable macros so users can save work...

Problem When a calendar event is rescheduled, the notification says the event changed but does not always show the new date and time — users must open the calendar to see the update. Request Include the updated date and time in calendar event chan...

When an email is read, we need to be able to see WHO read it not just seen. PLEASE add this feature!

Problem When creating macros that collect teammate answers, the UI lists all available tags, inboxes, and teammates, making it difficult to guide teammates toward selecting from a small, intended subset. Request Enable restricting macro steps to s...

Request Enable Front admins to customize and manage the sidebar configuration for their teammates from the admin panel.

Problem Message templates are scoped to individual workspaces, forcing admins to duplicate templates across every workspace that needs them. Request Support company-level message templates that are available across all workspaces, similar to compa...