Sidebar table of contents navigation for knowledge base home page
Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
Communicate chat agent offline hours without removing the chat widget
Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
offer a create new conversation button from a conversation
sometimes I have a new conversation opened and I have to go back to the main Front App to create a new conversation, it would be nice to have a create new conversation from an existing email conversation or a shortcut to create a new conversation ...