All ideas

Problem AI summaries are only available at the conversation level, making it difficult to understand patterns and key points across all communications with a specific contact or account. Request Generate AI summaries at the contact and account lev...

Problem The composer does not offer text predictions, so users must type every word in full — slowing down repetitive or formulaic responses. Request Add predictive text autocomplete to the composer that suggests completions as the user types.

Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide an easily accessible button or keyboard shortcut to jump to the first message in a conversation.

Enterprise customers deploying Front at scale need a way to pre-populate the company-specific SAML SSO URL in the Windows desktop app before first user login. Today, users must manually select SSO and enter the company URL/domain on first launch, ...

The Front Windows app currently has a fixed local cache limit. This may be too restrictive in the case of handling high volumes of emails, attachments and photos. Allow customers or admins to configure the Front Windows desktop app cache limit. En...

Problem Users can't easily tell which parts of AI-suggested replies come from admin-created templates (high confidence) versus generated from previous conversations or knowledge sources (lower confidence). Request Visually distinguish template tex...

Problem When a message is split into a new conversation, no rule trigger fires — the new conversation cannot be automatically tagged, assigned, or moved. Request Add a rule trigger for when a conversation is created from a split.

Problem The AI tagging rule has limited trigger capabilities. It doesn't support triggers for new inbound conversations only, conversation moves, outbound conversations, or comments. This prevents customers from efficiently auto-tagging all conver...