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Status Backlog
Created by Guest
Created on Jan 11, 2024

Linked conversation - New linked request (between 2 inboxes)

Use case:

  • Department A receives a new request (cnv_1)

  • Department A needs to keep cnv_1 in their inbox

  • But department A needs to create a linked conversation to be sent to department B inbox (cnv_2)

  • cnv_2 needs to be linked to cnv_1

  • cnv_2 needs to be in the inbox of department B

  • Teammates in the inbox "department B" need to be able to consult the original request

Today link conversation feature doesn't allow completing this use case as cnv_2 is kept in department A.

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  • Guest
    Jan 29, 2024

    We have many scenarios where the convos we want to link are not readily accessible within the same list to multi-select. Please add the ability to link to an existing convo from within an open convo (by searching on ID or subject line).