Use case:
Department A receives a new request (cnv_1)
Department A needs to keep cnv_1 in their inbox
But department A needs to create a linked conversation to be sent to department B inbox (cnv_2)
cnv_2 needs to be linked to cnv_1
cnv_2 needs to be in the inbox of department B
Teammates in the inbox "department B" need to be able to consult the original request
Today link conversation feature doesn't allow completing this use case as cnv_2 is kept in department A.
We have many scenarios where the convos we want to link are not readily accessible within the same list to multi-select. Please add the ability to link to an existing convo from within an open convo (by searching on ID or subject line).