All ideas

Problem Views only include inboxes from a single workspace, limiting visibility for admins managing multiple workspaces. Request Allow admins to create views that include inboxes from multiple different workspaces.

Problem Audit logs are only accessible within Front's UI, with no way to programmatically export or stream them to external monitoring and SIEM platforms. Request Provide API endpoints and/or webhook notifications for audit log events, so organiza...

Problem Conversation IDs automatically update based on incoming email subject lines. This overrides custom-formatted Conversation IDs, forcing users to repeatedly rename conversations to maintain their naming convention. Request Option to lock or ...

Problem Knowledge Base article drafts can't be reviewed or discussed as a team—there's no way for teammates to provide feedback or collaborate during the writing process. Request Allow teammates to comment on Knowledge Base articles in progress an...

Problem Rules and macros can only reply to the sender — there is no option to reply to all recipients on the message. Request Add a "reply all" option for rule and macro reply actions.

Problem Calendar invites don't support location autocomplete, making it difficult for teams that schedule in-person meetings to quickly enter venue addresses. Request Add address autocomplete functionality when entering locations in calendar invites.

Problem Unsubscribe is not easily accessible in the main action menu where users manage conversations. Request Add Unsubscribe as an option in the 3-dot conversation menu alongside other conversation actions.

Problem Analytics metrics are only displayed as tables. Request Enable choosing how to display metric breakdowns — as a table or as a diagram — and allow selection of diagram type.

Problem There is no centralized place to see all conversations where you were @mentioned — mentions are scattered across inboxes and easy to miss. Request Add a notification center or activity view that aggregates all @mention activity for the cur...

Problem Analytics measures total handle time across all replies, but does not isolate the time spent composing the first reply — a key indicator of agent responsiveness. Request Add a first reply handle time metric in Analytics.