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Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
4 months ago in Outbound/Sequences 0 Backlog

UI to build forms for embedding in external website

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...
10 months ago in Other channels 0 Backlog

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...
10 months ago in Mobile 1 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
10 months ago in Navigate - find your work 1 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
9 months ago in Knowledge Base 0 Backlog

Fine Tune Teammate Invite Permissions (restrict to Company Admins)

As a company admin, I would like to delegate a few tasks to the Workspace admins while limiting their ability to add/invite new teammates to Front.
2 months ago in Increase granularity of admin permissions 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
4 months ago in CSAT - Customisation - Survey 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 1 year ago in Core Product Experience 1 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
3 months ago in Chatbots / Knowledge Base 1 Backlog

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...