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CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
almost 3 years ago in CSAT - Customisation - survey - scale 2 Backlog

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 2 years ago in Live Chat 0 Already available

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
12 months ago in Access - what's accessible or visible to whom in P3 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
about 1 year ago in Live Chat 1 Backlog

Focused View

I would like all Spam and Unsolicited Emails to go into their own Folder. This would be very similar to Outlook's Focused view or Gmail's Tab called Promotions. FrontApp is all about team & personal productivity yet it's currently allowing in ...
3 months ago in Core Product Experience 1 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
over 3 years ago in Message headers / metadata 0 Backlog

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
9 months ago in Collaborate - work together seamlessly / Keyboard shortcuts 1 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
about 1 year ago in Message templates 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
8 months ago in Core Product Experience 1 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
8 months ago in Merge / privacy leaks / threading 2 Already available