All ideas

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Allowing different teammate groups to have different access levels for shared contacts

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.

Suggestion to be able to merge discussions, like how you can merge emails in Front today

Kindly develop a feature to display parental tag details in conversations instead of solely an arrow icon. We have several tags that appear with identical names, despite belonging to different projects. This situation creates challenges for effect...

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.