All ideas

Problem Teams need to collect emails, meeting details, and related information in a single place for reference and collaboration. Request Create an integration that allows sending conversations, attachments, and meeting information directly to Mic...

Request Provide an API endpoint to programmatically merge multiple conversations, enabling automation and integration workflows.

Problem API Analytics currently only display call counts per endpoint for a given time period, making it impossible to trace failures or rate limiting issues back to specific tokens or API keys. Request Ability to view which API token generated ea...

Problem Related discussions cannot be combined — if two discussions cover the same topic, they remain separate with no way to merge them. Request Allow merging discussions, similar to how email conversations can be merged today.

Problem CSAT survey comments don't show who submitted them, making it impossible to attribute feedback or identify potential self-ratings by agents. Request Display the identity of who submitted each CSAT survey comment.

Problem Message templates are scoped to individual workspaces, forcing admins to duplicate templates across every workspace that needs them. Request Support company-level message templates that are available across all workspaces, similar to compa...

Problem The reading pane display can distract users from their work. Request Allow users to hide the reading pane or conversation view to improve focus.

Problem When a calendar event is rescheduled, the notification says the event changed but does not always show the new date and time — users must open the calendar to see the update. Request Include the updated date and time in calendar event chan...

Request Allow teammates to manually close a chat conversation while customers can still start a new one.

Problem Inboxes appear in a fixed order in the sidebar, requiring teammates to scroll past low-priority inboxes to reach the ones they use most frequently. Request Add the ability to mark inboxes as favorites so they float to the top of the sideba...