All ideas

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Ability to select multiple files at once when attaching to an email

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").

Have the option to customize the vertical switcher. Some ideas are: show/hide workspaces in the vertical switcher and customize order in which they appear on the sidebar

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...

Include conversation events (tags applied, rules applied, etc.) on audit logs.

Improvements to further differentiate Front Chat notifications from notifications for other channels like email