All ideas

Allowing different teammate groups to have different access levels for shared contacts

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

We’re a large organization using Front across multiple workspaces and hundreds of inboxes, and we’re starting to adopt Company-level ticketing more heavily. The current limit of 10 active ticket statuses is becoming restrictive as different depart...

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.

Suggestion to be able to merge discussions, like how you can merge emails in Front today

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.