15
VOTE
Status
Backlog
Categories
AI
AI knowledge
Knowledge Base
Created by
Guest
Created on
Sep 25, 2023
RELATED IDEAS
Use AI to generate Knowledge Base (KB) materials like FAQ or new articles
Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base.
Use email context to identify gaps in content and generate articles using AI.
I would also like to see AI be able to create Knowledge Base articles from entire conversations (not just specific messages), being able to identify the original issue and final resolution.