15
VOTE
Status
Backlog
Categories
AI
AI knowledge
Knowledge Base
Created by
Guest
Created on
Sep 25, 2023
RELATED IDEAS
Generate Knowledge Base content with AI
Problem
Frequently asked questions are scattered across conversations; manual creation of Knowledge Base articles and FAQ content is time-consuming.
Request
Use AI to identify common questions from conversations and automatically generate Knowledge Base articles and FAQ content.
I would also like to see AI be able to create Knowledge Base articles from entire conversations (not just specific messages), being able to identify the original issue and final resolution.