All ideas

Request Add customization options for CSAT survey look and feel, including fonts, font colors, and other visual elements.

Problem There is no centralized place to see all conversations where you were @mentioned — mentions are scattered across inboxes and easy to miss. Request Add a notification center or activity view that aggregates all @mention activity for the cur...

Request Enable AI tagging for individual inboxes in addition to shared inboxes.

Problem Analytics measures total handle time across all replies, but does not isolate the time spent composing the first reply — a key indicator of agent responsiveness. Request Add a first reply handle time metric in Analytics.

Problem Shared inboxes do not display an unread count, so teammates cannot tell at a glance how many new or unread conversations are waiting. Request Add unread conversation counters to shared inboxes in the sidebar.

Request Create Notion database items from Front tickets, with automatic syncing of ticket status to the Notion item status property. Context Use cases include creating bug reports and other database items that link to the original email conversation.

Problem Forwarding a conversation after an automatic reply has been sent omits prior message history, creating incomplete context for recipients. Request Ensure forwarded conversations include the complete message history regardless of automatic r...

Problem Saved shortcut contacts don't appear in the email recipient field autocomplete when composing emails, even though they're frequently used and saved in shortcuts. Request Show shortcut contacts in recipient field suggestions when composing ...

Request Integrate Zoom Phone as a communication channel to log calls and create tickets from call conversations for both inbound and outbound calls.

Problem The conversation reading pane is fixed on the right side — users who prefer a bottom reading pane (as in Outlook) cannot reconfigure the layout. Request Allow repositioning the reading pane from the right to the bottom of the screen.