ADD A NEW IDEA

All ideas

    Showing 2188 of 2188

    Trigger based on Teammate notification

    Please consider adding a trigger for "being notified" (especially triggered by another rule). This would be incredibly powerful for daisy-chaining workflows. e.g., trigger rule when I have been notified by another rule. Use case: when an email is ...
    3 months ago in Rule trigger 0 Backlog

    Ability to use teammate groups or contact lists when inviting participants to a calendar event

    No description provided
    about 5 years ago in Attendee management / Create New Event 3 Backlog

    [context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

    Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
    11 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

    New metric: first reply handle time

    In Analytics, measure handle time for first reply only
    about 3 years ago in New metrics 0 Backlog

    CSAT survey look and feel customization

    All requests for new customization options in the CSAT survey (fonts, font color, etc.)
    almost 2 years ago in CSAT 0 Backlog

    "Private public" tags as a feature

    Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
    about 2 years ago in Tags 0 Backlog

    Allow rules and macros to "reply all"

    Allow rules to reply all instead of replying to the sender.
    almost 5 years ago in Auto-reply 3 Backlog

    "Stop processing other rules” option for branching rules

    This would allow teams to prevent overlapping automation triggers and ensure that branching rules execute exclusively and efficiently, improving rule logic control and workflow accuracy, and maintaining feature parity with linear rules.
    6 months ago in Branching rules 1 Backlog

    Export Busiest Times heat map of volumes (as csv)

    No description provided
    almost 3 years ago in Existing metrics / Exports, API and connectors 0 Backlog

    Trigger rules when a comment is edited

    ​It would be helpful to enable rules to be re-triggered by edited comments not just new comments, as users frequently update comments to include crucial information that may have been initially overlooked.
    4 months ago in Rule trigger 1 Backlog