All ideas

This would allow teams to prevent overlapping automation triggers and ensure that branching rules execute exclusively and efficiently, improving rule logic control and workflow accuracy, and maintaining feature parity with linear rules.

In Analytics, measure handle time for first reply only

We have an overseas afterhours team. Depending on the day of the week the staff can have a different role (ops,sales,broker). I have created shifts (After Hours Broker, Afterhours Ops) but I am not able to assign inbound conversations based on the...

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...

Allow rules to reply all instead of replying to the sender.

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)