All ideas

* On the analytics table when you click to view the smart csat score for a particular user(image1a) you are getting a list of conversations(image1b) where smart csat got added but you need to open each of these to see the star score. It would be u...

Our company uses two resolved statuses: Resolved and No Action. When creating a ‘Requires Tag’ rule in Front, we’d like the rule to exclude conversations that have been resolved/archived with the No Action status.

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

In Analytics, measure handle time for first reply only

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...