All ideas

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

In Analytics, measure handle time for first reply only

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...

Currently the inbox filter looks at the inbox at activity time This is expected behaviour but can lead to issues with some metrics such as "new conversations". In this particular case, if the conversation did not start in the filtered inbox, it is...