All ideas

Problem Front blocks XLS and XLSX file attachments on Twilio WhatsApp channels even though Twilio's WhatsApp API natively supports these file types. Users must convert spreadsheets to PDF or switch to email to share Excel files with contacts. Requ...

Problem When offboarding a colleague, admins must remove them from each teammate group individually. Each removal redirects back to the group list, making the process repetitive for teammates who belong to many groups. Request Add a bulk action in...

Problem API Analytics currently only display call counts per endpoint for a given time period, making it impossible to trace failures or rate limiting issues back to specific tokens or API keys. Request Ability to view which API token generated ea...

Problem The right-click context menu lacks common actions — users cannot copy attachments, drag email addresses from header fields, or quickly fix spelling errors via right-click. Request Expand the right-click menu to include attachment copy, ema...

Problem Calendar event invitations require adding attendees one by one — there is no way to invite an entire teammate group or contact list at once. Request Allow selecting teammate groups and contact lists when adding participants to calendar eve...

Problem: Rules and macros have no version control or rollback, so a later change can silently break things with no undo; users mitigate with external screenshot docs. Request: Add version history with the ability to roll back rules, macros, and ap...

Problem: Macros can't be tested, so there's no way to simulate a run before deploying against real conversations. Request: Provide a way to test/simulate a macro run before publishing it live.

Problem: Boolean dynamic variables can't be printed in comments, so builders must hand-create string-converted variables just to display a value. Request: Allow boolean dynamic variables to be inserted directly into comments without a manual strin...

Problem: Branches in a macro can't reconverge, so any branching logic forces exponential, "branchy" macros that are hard to read and maintain. Request: Add a join/merge node that lets multiple branches reconnect into a single downstream outcome.

Problem Shared inboxes can't use Front's calendar feature, even though teams often manage shared calendars (e.g., for support rotations or shared email accounts across Gmail and Office 365 environments). Request Make calendar functionality availab...