All ideas

Problem There is no way to export a complete snapshot of a conversation (emails and internal comments) for external storage, archiving, or audit compliance. Request Allow printing or exporting an entire conversation — including comments — as a PDF.

Problem The unsubscribe-on-unassign preference only triggers on manual unassignment — teammates unassigned by OOO rules or automation still accumulate conversations in Shared with me. Request Extend the unsubscribe-on-unassign preference to also t...

Problem Our team needs to maintain contacts in both Front and Dialpad, which means updating contact information twice whenever it changes. Request Enable two-way contact syncing between Front and Dialpad so we can use Front as our single source of...

Problem The green dot for online teammates looks too similar to the grey dot for logged-out teammates, making it hard to quickly see who is available. Request Use a brighter or lighter green color for the online status indicator to create clear vi...

Problem Calendar events in Front do not distinguish between required and optional attendees, unlike Outlook and Gmail. Request Display the required/optional status for each attendee on calendar events.

Problem Teammates can change preferences that affect customer experience and team workflows, and admins have no way to enforce consistency or set organization-wide defaults. Request Allow admins to manage teammate preferences at the company level:...

Problem CSAT survey rules only support a fixed delay after the trigger — there is no way to control the day or time a survey is sent, reducing response rates. Request Add time-of-day and day-of-week conditions to CSAT rules so surveys can be sent ...

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...

Ability to export knowledge base articles

Problem The right-click context menu lacks common actions — users cannot copy attachments, drag email addresses from header fields, or quickly fix spelling errors via right-click. Request Expand the right-click menu to include attachment copy, ema...