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Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
24 days ago in Developer Platform 0 Backlog

Sending voice messages in discussions and comments

No description provided
8 months ago in Comments / @ mentions / Internal discussions 1 Backlog

Changing the transcript email subject line from Front Chat

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
6 months ago in Front Chat 1 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
11 months ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
about 1 year ago in Search Ranking 0 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
8 months ago in Backoffice / Billing 1 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
10 months ago in Chatbots 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
about 1 year ago in Core Product Experience 1 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
10 months ago in Teammate availability 0 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
6 months ago in Admin Experience / Message templates 0 Backlog