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Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
8 months ago in Chatbots 0 Backlog

Include emojis in chatbot flow messages

It would be nice to be able to include emojis in messages sent by the chatbot flow to make the bot flow feel more approachable.
8 months ago in Chatbots 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
about 1 year ago in Signatures 2 Backlog

Edited Comments via API webhook

When a comment is added, it is sent via API webhook but if that same comment is edited, this data is not sent via API
22 days ago in Developer Platform 0 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
11 months ago in Search Ranking 0 Backlog

UI to build forms for embedding in external website

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...
6 months ago in Other channels 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
about 1 year ago in Core Product Experience 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
3 months ago in Admin Experience / Resource management permissions 0 Backlog

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
about 3 years ago in Composer 2 Backlog