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Showing 1653 of 1653

6 VOTE

CSAT link expiration

Set a duration after which the survey is not accessible

5 months ago in CSAT - Customisation - Survey 1 Backlog

14 VOTE

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.

12 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

28 VOTE

Align text and images (right-aligned, left-aligned, center)

No description provided

almost 2 years ago in Composer 4 Backlog

1 VOTE

Expose Attachment filenames in Dynamic Variables

It would be useful to access a list of Attachment filenames (on Messages and/or Conversations) when working with Dynamic variables in Rules. One application of this could be; Scan attachment filenames to see if they match the pattern of my Stripe ...

25 days ago in Advanced rule conditions and actions / Workflows 0

1 VOTE

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.

26 days ago in Admin Experience 0 Backlog

3 VOTE

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...

3 months ago in AI / AI angel (QA before sending) 0 Backlog

3 VOTE

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.

3 months ago in AI / AI summary 0 Backlog

46 VOTE

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...

about 3 years ago in Admins can control more teammate settings 1 Backlog

55 VOTE

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.

almost 4 years ago in P3 display 8 Backlog

10 VOTE

Remain on the last selected email when going back to the inbox

If I click on the Send folder then go back to the Inbox, the inbox should not automatically select the newest email, it should remain on the last email that was selected in the Inbox

8 months ago in P2 display - conversation list 1 Backlog

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