All ideas

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.

Use the "reply-to" field for auto replies instead of the "from:" field.

Allow for customers change font, more colours of all elements and rearrange layout.

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these...

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...