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Status Backlog
Categories Workspaces
Created by Guest
Created on Mar 24, 2023

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Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

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When assigning, do not show teammates from other workspaces

Merged
For customers with multiple workspaces, they do not want agents to see teammates from other workspaces when opening the dropdown list in P3 to assign the conversation.
7 months ago in Assigning / Workspaces 0 Backlog