Add a new idea Subscribe
Status Backlog
Categories Workspaces
Created by Guest
Created on Mar 24, 2023

RELATED IDEAS

Limit assignment and mention options to workspace members

Problem
The assignment, mention, and participant pickers show all teammates regardless of workspace access, leading to errors and confusion.

Request
Restrict assignment, @mention, and participant suggestions to only teammates who have access to the conversation's workspace.

  • Attach files
3 MERGED

When assigning, do not show teammates from other workspaces

Merged
For customers with multiple workspaces, they do not want agents to see teammates from other workspaces when opening the dropdown list in P3 to assign the conversation.
about 2 years ago in Assigning / Workspaces 0 Backlog
12 MERGED

Restrict @mention scope by workspace or inbox

Merged
Problem Teammates can @mention anyone in the organization, which can pull people into conversations they shouldn't see or create unwanted notifications for teams that manage their own request intake. Request Allow admins to restrict @mention scope...
almost 5 years ago in Restrictions 3 Backlog