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Status Backlog
Created by Guest
Created on May 2, 2023

Restrict teammates from sending via shared channels

Problem
Admins cannot prevent teammates from accidentally sending messages using shared channels instead of their individual channel, risking cross-customer communication errors.

Request
Provide admin controls to restrict outbound messaging to individual channels only, preventing shared channels from being used for sending. This could be an inbox-level setting or channel access control.

Context
Current workaround (setting a blank default channel) is fragile and can be overridden by teammates.

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