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Status Backlog
Created by Guest
Created on Sep 11, 2023

Option to keep email open for yourself upon assigning to someone on your team

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these conversations open in their "shared with me" section. Currently, they are going to their archived section in their personal inbox and reopening.

Is there a way to stop the initial auto-archive from happening?

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