RELATED IDEAS
Option to keep email open for yourself upon assigning to someone on your team
Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these conversations open in their "shared with me" section. Currently, they are going to their archived section in their personal inbox and reopening.
Is there a way to stop the initial auto-archive from happening?
Need this for inbox delegations. I have a specific inbox set up for invoice notifications which is delegated to my staff. I need to be able to see what they are working on so I don't want the emails archived on assignment. I also don't want these moved to my Shared inbox since I have a rule set to keep these notifications in one place.
Need this for our current setup with OOO reminders!