All ideas

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Be able to create message templates for comments the way you can for emails today.

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").