All ideas

Extend PDF support in Workflows so the “Branch by Autopilot Answer” node can evaluate data extracted from PDF attachments and route accordingly. The primary use case is customers needing to branch workflow logic based on information contained in a...

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...

Ability to integrate iMessage Business Chat as a channel in Front.

As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.