All ideas

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...

Be able to create message templates for comments the way you can for emails today.

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.