All ideas

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)

Have the possibility to assign yourself on a conversation with one click

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Be able to create message templates for comments the way you can for emails today.