All ideas

Problem Airbnb guest and host messages can only reach Front through email forwarding, losing threading and context. Request Add a native Airbnb channel to handle Airbnb messages directly within Front.

Problem When sending emails via Sequences, there's currently no way to track who clicked links or opened the email, and no ability to automatically follow up based on those actions. Request Enable click and open tracking for Sequences, with the ab...

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Problem LinkedIn messages cannot be managed in Front — teams must switch to LinkedIn to handle messages from the platform. Request Add a LinkedIn Messages channel integration so conversations can be received and replied to within Front.

Problem The Live Dashboard shows open conversations per teammate, but doesn't indicate how many of those are in 'Waiting' status, making it hard to assess actual workload. Request Add ability to filter the Live Dashboard by individual teammate and...

Problem Rules and auto-replies use the From field, ignoring the reply-to field — automated responses go to the wrong address when reply-to differs from the sender. Request Allow rules to match on the reply-to field and use it as the destination fo...

Problem Custom fields are limited to 50, which is not enough for organizations that need to store additional customer data for workflows and context surfacing. Request Increase the custom fields limit to support more metadata per conversation or c...

Problem There is no way to export a complete snapshot of a conversation (emails and internal comments) for external storage, archiving, or audit compliance. Request Allow printing or exporting an entire conversation — including comments — as a PDF.

Problem The current Gmail threading option combines Gmail's threading logic with Front's default threading, which can produce unexpected groupings that differ from the native Gmail experience. Request Provide a threading mode that follows Gmail's ...

Problem Time-based criteria in rules can only be used as conditions, not triggers — there is no way to fire a rule at a specific time of day to act on open conversations. Request Add a time-of-day trigger so rules can take scheduled actions on con...