All ideas

Problem AI tagging accuracy cannot be fine-tuned — admins have no way to provide negative reinforcement, flag good examples, or audit tag predictions, and the AI mispredicts on signatures and forwarded content. Request Add training and feedback to...

Problem Teams can't receive and manage iMessage Business Chat conversations in Front alongside other channels. Request Integrate iMessage Business Chat as a channel type in Front so conversations can be received and responded to directly.

Problem The composer only offers a fixed set of fonts, so organizations with brand-specific typography cannot match their corporate style in emails. Request Allow uploading and using custom fonts in the email composer.

Problem When admins invite teammates, an invitation notification is sent immediately, even if the admin is still configuring the instance and isn't ready for users to log in. Request Allow admins to invite teammates without triggering a notificati...

Request Support specifying time zones for calendar events.

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

Problem Message templates are only available for emails — teammates who frequently use standardized internal comments must type them manually each time. Request Extend message template support to comments, allowing reuse of templated internal notes.

Problem Company admins need access to company rules, developer options, and company tags, but granting full admin access also exposes billing, financial info, and company preferences that shouldn't be accessible. Request Implement granular permiss...

Problem API Analytics currently only display call counts per endpoint for a given time period, making it impossible to trace failures or rate limiting issues back to specific tokens or API keys. Request Ability to view which API token generated ea...

Problem The Knowledge Base article editor lacks common editing features — no undo, no drag-and-drop article reordering, no inline image paste, no in-article anchor links, and limited table and list formatting. Request Add undo, drag-and-drop reord...