All ideas

Right now, we're limited to only extracting a single item from an email, which makes it challenging when there might be a list of items that we'd like to extract in an unstructured way and pass that list into another system downstream. So, support...

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...

In order to connect FRONT with AI agents, an MCP Server would make this incredibly more easy than handling all the APi tasks.

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...