All ideas

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

In order to connect FRONT with AI agents, an MCP Server would make this incredibly more easy than handling all the APi tasks.

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...

As an admin, I want to share plans generated by the AI assistant in settings to other users. That way they have a clear step by step guide of how to configure something. If not, I'd have to copy and paste the text and send it to the other user

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...