Exclude out of office inbound messages from SLA evaluation

Out-of-Office (OOO) messages are currently reopening tickets in shared inboxes and triggering SLA rules. This forces support teams to constantly revisit tickets, and adds unnecessary workload and frustration

The system should offer a native rule action to "Ignore message and maintain current conversation status" (i.e., not reopen a closed/resolved ticket) when an inbound message is identified as an auto-reply. Detection via email header Auto-Submitted:auto-replied; Auto-Submitted:auto-generated; Precedence:auto_reply;X-Autoreply:true; X-Autorespond:true;X-Auto-Response-Suppress:All;X-Auto-Response-Suppress:OOF;X-Auto-Response-Suppress: DR;X-OOF:AutoReply

This solution could benefit any client using a ticketing inbox.