RELATED IDEAS
Filter out no-action conversations from analytics
Problem
Conversations that don't require replies—like newsletters and automations—are archived quickly and skew operational metrics negatively.
Request
Provide a way to exclude conversations without replies from analytics reports, or mark them as "no action required" to prevent them from affecting team performance metrics.
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ADMIN RESPONSENov 17, 2025
Your idea is now live and open for voting.
It has been very helpful for us to identify non-interactive traffic especially when discussing changes with our internal product teams when it comes to automated notifications. Identifying the no reply traffic helps us to put engagement numbers into perspective, especially when an inbox is identified as high traffic just by volume, but it turns out that 70% of that traffic are automated alerts from other systems.