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Status Backlog
Categories Insights - Other
Created by Guest
Created on Sep 18, 2025

RELATED IDEAS

Add analytics for discussions

Problem
Admins cannot track time spent on internal discussions or generate reports on discussion completion metrics and tag usage.

Request
Provide analytics for discussions, including completion time tracking and tag usage reports across teammate departments.

  • ADMIN RESPONSE
    Sep 26, 2025

    Your idea is now live and open for voting.

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19 MERGED

Add internal discussions to Analytics

Merged
Request Track and analyze metrics for internal discussions and notes within conversations to better understand teammate collaboration and team effectiveness.
over 5 years ago in New metrics Backlog
1 MERGED

Track time spent on internal tasks

Merged
When an inbound message is received from a customer, and the message requires internal collaboration on the backend, an admin wants to track how much time is spent on that specific internal task.
about 2 years ago in Core Product Experience / Insights Backlog