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Status Backlog
Created by Guest
Created on Dec 10, 2025

When opening an EML attachment and replying to it make Front use the users default channel

Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel:

  • Available private channel

  • First available shared channel, sorted by alphabetical order

Please update it to add the users default channel before going to the First Available shared channel.

  • Available private channel

  • Default Shared Channel if set

  • First available shared channel, sorted by alphabetical order

This is causing our users a ton of frustration and we had to create a dummy channel to be sorted first in the list to reduce the confusion, but that is still not ideal.

  • ADMIN RESPONSE
    Dec 10, 2025

    Your idea is now live and open for voting.

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