Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel:
Available private channel
First available shared channel, sorted by alphabetical order
Please update it to add the users default channel before going to the First Available shared channel.
Available private channel
Default Shared Channel if set
First available shared channel, sorted by alphabetical order
This is causing our users a ton of frustration and we had to create a dummy channel to be sorted first in the list to reduce the confusion, but that is still not ideal.
Your idea is now live and open for voting.