Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-2068 Option to assign through rules or keep assignment even if assignee is Out Of Office/Busy.

Extend Shifts functionality to include Busy status instead of just out of office. Merged

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.

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Mar 21, 2025

This would be helpful for Time-off also, if a team member is only off for 1/2 day, we don't want anything they are working on to reassign to someone else.

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