[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t support images. Static message templates, on the other hand, lack flexibility and may not always fit the specific context or tone of the conversation.

Request:

• Implement a feature that allows users to create and utilize AI-driven dynamic message templates. These templates would preserve the structure, content, images, and links from predefined message templates but adapt to the specific user inquiry, ensuring the response aligns with the conversation’s tone and context.

• Ideally those templates would be suggested based on the inquiry of the conversation

• Potentially those templates could update based on the context, for example the conversation or an attachment.

Benefit/Impact: This feature will enable faster, more personalized responses, improving customer interactions by ensuring that replies are relevant, contextually appropriate, and visually engaging. It combines the efficiency of message templates with the adaptability of AI, providing a more dynamic and controlled communication tool.