[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot add these as additional sources of truth for generating AI-driven responses.

Request: Enable AI Answer to support multiple knowledge bases as sources of knowledge.

Benefit/Impact: By supporting multiple knowledge bases, AI Answer can pull information from various external public knowledge bases, broadening the scope of its responses and providing more comprehensive answers. This will enhance the tool’s ability to address a wider range of inquiries, making it more versatile and effective.

Risk: Introducing multiple sources of knowledge may increase the risk of duplicating information, potentially reducing the accuracy of AI-generated answers. Careful management and prioritization of knowledge sources will be required to mitigate this risk.