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Status Backlog
Categories Core Product Experience Developer Platform
Created by Guest
Created on Jan 25, 2024

RELATED IDEAS

Allow users to split non-email conversations


For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better in the context of conversations.

Examples:

  • WhatsApp

  • JustCall

  • Facebook

  • SMS


  • Attach files
1 MERGED

Ability to split Facebook conversations

Merged
Allow conversations created by the Facebook channel to be split into separate conversations, so that they can be organized into distinct topics.
about 1 year ago in Existing integrations 0 Backlog
1 MERGED

Split Whatsapp conversations

Merged
As can be seen in the screenshot numerous orders are added because the conversation can't be splitted plus we have 2/3 colleagues working in the same conversation. And also tagging has no use at the moment because all messages remain in the same c...
3 months ago in WhatsApp 0 Backlog