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Categories AI AI answer for chat
Created by Guest
Created on Aug 15, 2024

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be another nice to have.

Consequence: We see a lot of potential with Front AI Answers but are currently looking at other solutions to solve these issues outside of it.

Request: Add multiple sources at once for AI answers for chat, including non public ones. Particularly important for cases where of internal chatbots.

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    Stéphane Renault
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    Aug 19, 2024

    Hi @Kieran Nolan , can you share more? Do they want that AI answer in chat replies directly by leveraging KB content that is internal only? If so:

    • why not make this content external?

    • are they ok with having this content potentially surfaced to users?

    Note that if what they're looking for is more along the line of Suggested replies based on internal KB, this is supported today.