RELATED IDEAS
Real-time translations in Front - Google Cloud Translation API
A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console.
Incoming messages can be translated in real time. The Google API can also detect the language the customer writes in. The Front user is responsible for the cost to Google and the number of characters.
This makes it easier to manage Global support in many languages.
Information about pricing: https://cloud.google.com/translate/pricing
Even if Front chose the translation or built it into the existing AI tool - we desperately need a language translator. We have many clients who send us non-English messages and used to rely heavily on the translator tool in Outlook. Now have to do lots of copy/paste with Google.