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Status Backlog
Created by Guest
Created on Oct 20, 2025

More granular Knowledge displays

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct knowledge articles based on audience.


Currently available on intercom today

  • ADMIN RESPONSE
    Oct 20, 2025

    Your idea is now live and open for voting.

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