Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a status.

They do this so the reste of the organisation (which is not on Front) has access to what has been said to each customer. For example, a sales person might go and look what exchanges they've had with a specific customer.