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Status Backlog
Categories Email channels
Created by Guest
Created on Jun 8, 2026

Suppress duplicate conversations from CRM tracking

Problem
CRM systems using email open tracking (like Close) send both a tracked message and a clean copy with different Message-IDs. While Gmail suppresses these duplicates, Front imports both as separate conversations, causing every tracked outbound email to appear twice.

Request
Automatically detect and suppress duplicate conversations created by CRM open tracking patterns.

  • ADMIN RESPONSE
    Jul 5, 2026

    Your idea is now live and open for voting.

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