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Status Will not do
Categories Insights
Created by Guest
Created on Nov 1, 2024

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Outbound communication metrics

Open and Reply rates etc.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Admin
    Laurent Meyer
    Jul 24, 2025

    Hello,

    Front is currently focused on the customer support use case, we are not prioritizing metrics related to outbound communications for now.

    Thanks

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1 MERGED

Advanced Outbound Engagement Tracking & Campaign Tagging

Merged
Currently, it is difficult to measure the effectiveness of outbound communication within Front. While we can see when a message is sent, we lack native visibility into how recipients interact with our emails (opens, link clicks, or reply rates) un...
3 months ago in Insights 0 Will not do