RELATED IDEAS
Show article category in Knowledge Base search results
Problem
Knowledge Base search results don't display the article category, forcing users to open each article individually to determine its category.
Request
Display article category information in Knowledge Base search result listings.
+1 to this request. Having article category and folder information available directly in Knowledge Base search results would make it much easier to evaluate content at scale.
For example: We’re currently trying to determine which articles, or entire categories/folders, can be deleted due to inactivity. However, the current views export only breaks out usage by article name. With 500+ articles in the Knowledge Base, it isn’t feasible to assess each one individually just to understand where it sits in the hierarchy.
Including the category/folder path in search results, and ideally in Knowledge Base exports as well, would make this type of cleanup significantly more manageable.