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Status Backlog
Categories Views and filters
Created by Guest
Created on Mar 26, 2021

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Add blocked/deleted teammates to filter

Blocked/deleted teammates don't appear in filters. It makes it difficult to rebuild metrics in the past for those teammates.

when creating a report w/ specific teammates, customer would like to be able to choose teammates who are no longer w/ the company, so that they can reference the ex-teammate's metrics
  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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  • Guest
    Mar 25, 2026

    Agreed, this is incredibly disruptive for teams who rotate members on/off using a traditional Service Desk model.

    Reply
3 MERGED

Analytics metrics for deleted teammates

Merged
As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
over 1 year ago in  0 Backlog