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Status Backlog
Categories Views and filters
Created by Guest
Created on Mar 26, 2021

RELATED IDEAS

Include blocked and deleted teammates in filters

Problem
Blocked and deleted teammates don't appear in filters, making it impossible to reference their historical metrics in reports.

Request
Enable selection of former teammates when creating reports so historical metrics can be preserved and reviewed.

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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  • Guest
    Mar 25, 2026

    Agreed, this is incredibly disruptive for teams who rotate members on/off using a traditional Service Desk model. I just spent half-a-day getting my manual export to match what I could have otherwise pulled in a second within the UI. 😔

    Reply
3 MERGED

Analytics metrics for deleted teammates

Merged
As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
almost 2 years ago in  0 Backlog