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Status Will not do
Categories AI suggested replies (auto draft)
Created by Guest
Created on Jul 24, 2024

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[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

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    |     Aug 10, 2024

    It looks like they have implemented this as the documentation now say “Both internal and external knowledge bases are supported.” It used to just say external. Can someone from Front please confirm and update this idea? Thx

    https://help.front.com/en/articles/914304

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