All ideas

Problem Slack messages containing attachments over 25MB fail to import entirely, leaving users unaware why messages are missing. Request Import the message text and drop only the oversized attachment, with a warning that the attachment was exclude...

Problem Users can only create static account lists and cannot organize accounts based on changing criteria like custom field values. Request Enable dynamic account lists that automatically include or exclude accounts based on custom field values a...

Problem Currently, calendar events cannot be tagged, limiting the ability to organize and categorize events alongside other Front conversations and activities. Request Enable adding tags to calendar events to support organization and categorization.

Problem Extracting data from emails for use in connectors is high-friction, requiring multiple manual extractions or complex setup. Request Allow users to supply a sample JSON payload structure that AI uses to automatically extract all matching da...

Problem When WhatsApp encounters errors on the mobile app, error codes aren't visible to users. Request Show error codes when WhatsApp errors occur on mobile.

Problem Currently, there's no way to view how many people opened a given outbound email, or associated metrics like open rate. Request Enable analytics reporting on outbound email opens, including open count and open rate.

Problem App developers must go through Front staff to publish apps to the App Store, creating a bottleneck and slowing the publication process. Request Enable developers to directly upload files, create app listings, preview, and submit to the App...

Problem Comments in conversations can get lost or overlooked as new messages accumulate. Request Allow pinning a specific comment to always display at the bottom of a conversation for visibility.

Problem When manually adding tags to conversations, frequently used tags are buried in a long dropdown list, requiring users to scroll to find them. Request Allow pinning frequently used tags so they appear at the top of the tag dropdown for quick...

Problem Managers creating internal discussions (e.g., task lists) related to an email conversation must either add them as conversation comments or lose the connection between the two. Request Support linking discussions to conversations so relate...