All ideas

Problem Currently, teammate tags can only be pinned during tag creation. If a tag isn't pinned initially, there's no way to pin it later without recreating the tag. Request Enable pinning teammate tags from the tag edit flow, not just during creat...

Problem There's no way to enforce sending rules based on conversation attributes, such as requiring specific tags or limiting who can message external domains. Request Support conditional message send restrictions based on conversation properties ...

Problem Views allow including specific tags, but not excluding them, forcing users to build complex filter combinations when they want most content except a few tags. Request Add the ability to exclude specific tags from views so users can see all...

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...

Problem Slack messages containing attachments over 25MB fail to import entirely, leaving users unaware why messages are missing. Request Import the message text and drop only the oversized attachment, with a warning that the attachment was exclude...

Request Automatically populate recipient fields when using message templates. This streamlines messaging workflows and reduces manual entry.

Request Add a metric to teammate performance reports showing how many conversations each teammate re-assigned to others.

Problem The 'notify all recipients' rule sends notifications to all recipients of a conversation, including the sender, resulting in unnecessary notifications for the user who triggered the action. Request Modify the 'notify all recipients' rule t...

Problem Teams with large conversation backlogs lack visibility into how long conversations have been unresolved. Request Track and display the age of unresolved conversations, including average age and volume breakdowns by duration (1 day, 2 days,...

Problem Managers creating internal discussions (e.g., task lists) related to an email conversation must either add them as conversation comments or lose the connection between the two. Request Support linking discussions to conversations so relate...