All ideas

I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)

It's not possible to remove all tags from a conversation easily through rules. This could be solved by making the "remove tag" action multi select instead of single select and using dynamic variables.

It would be great if it was possible to add an attachment with a keyboard shortcut.

There should be a calendar available in front without having to link it to an outside email source such as Gmail.

Currently in the desktop app is not Possible to dowload Images send from Senders. you need to switch to browser and download via right click.

As a support leader, I want to flag when my team was able to improve the relationship

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.

Currently, Dynamic Object patterns can match on; digits [0-9] letters [a-z] alphanumeric [a-z0-9] spaces [\s] My platform can sometimes generate URLs which contain a double-slash "//" in part of the URL; https://example.com/resources//123 I want t...