All ideas

Gives the ability of tracking rule impact and optimize your workflows.

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.

There are many scheduling apps currently with way cleaner and nicer UI/UX. Please consider redesigning yours. When we send the scheduling link to our partners/customers with bad design, it affects our brand/reputation.

Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...

Integrate articles from Wordpress site to Knowledge base articles