All ideas

Request Expose Front Calendar via API to enable integration of third-party video meeting services such as WebEx and Microsoft Teams.

Problem The email read-tracking feature must be disabled channel by channel, which does not scale for organizations that want to disable it company-wide. Request Introduce a company-level setting to disable the "Track sent emails" feature across a...

Problem When composing on mobile, the message composer only allows attaching files from locally mapped directories. Users cannot attach files from previous emails, integrated services, or other sources needed for documentation or reference. Reques...

Problem The Trash keyboard shortcut (Delete key) does not work when text is selected in the body of a received message, even when the selected text is immutable. This forces users to either deselect text with the mouse or use the kebab menu instea...

Problem When a send error occurs, the only recovery option is to manually delete and recreate the entire message or attempt the same send with identical details. Request Provide an undo or edit option when a send error appears, reverting the messa...

Problem Chat transcript emails are displayed as a single long quoted thread, making it difficult to follow conversations and distinguish between speakers, especially in longer exchanges. Request Improve the styling and formatting of chat transcrip...

Problem Each inbound or outbound call creates a new separate conversation in Front, even when calls are related to the same customer issue. Unlike email conversations, call conversations cannot be threaded or merged, resulting in duplicate tickets...

Problem Front displays jokes and graphics on loading screens and empty panes that don't match company branding. Request Allow disabling or replacing these default messages and images with custom company branding.

Problem Contact details only display for the email sender. When emails are forwarded or contain mentions of other contacts in the body, the details for those contacts do not appear in the right panel. Request Display contact information for email ...

Request Allow alphanumeric characters in sender IDs for SMS and messaging channels. This provides greater flexibility in branding and identification options.