Skip to Main Content
Status Backlog
Created by Guest
Created on Mar 23, 2023

Grant Frontline users read-only access to rule logic

Problem
Frontline users cannot see why messages are being assigned or routed to them, limiting transparency about conversation routing.

Request
Grant view-only access to rule logic through custom role permissions so Frontline users can see the rules triggering message assignments.

  • Attach files
  • Guest
    Apr 17, 2023

    This will be very useful for the teams to view in case we run into issues. Rather than having to wait for admin to figure it out, we can find out for ourselves the issue.