All ideas

Problem Each inbound or outbound call creates a new separate conversation in Front, even when calls are related to the same customer issue. Unlike email conversations, call conversations cannot be threaded or merged, resulting in duplicate tickets...

Problem Contact details only display for the email sender. When emails are forwarded or contain mentions of other contacts in the body, the details for those contacts do not appear in the right panel. Request Display contact information for email ...

Problem Composed responses can be sent without verification against company communication standards, risking inconsistent formatting, tone, inaccurate information, or repeated advice from previous interactions. Request Add pre-send validation to c...

Problem AI-generated conversation summaries may be inaccurate or lack important details, but there's no way to edit or refine them after generation. Request Allow users to edit summaries to correct inaccuracies, add missing information, or improve...

Problem The sender's name only appears in emails when a signature is configured, forcing users to create a signature even if they only need to set sender name. Request Allow sender name to be set from a teammate's Front profile without requiring a...

Problem When creating drafts via API in batches, they must be manually triaged and routed to the correct place. Request Add 'Draft Created' as a rule trigger so rules can automatically route and assign drafts based on their content when they are c...

Request Support dynamic teammate fields in signatures (e.g., {{teammate.phone_number}}) as clickable links.

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...

Problem When adding a new teammate, they are automatically set to Available status, which means they immediately begin receiving email assignments through assignment groups. Request Provide an option to set newly added teammates to Unavailable sta...

Problem There's no streamlined way to compose messages based on predefined prompts or templates, requiring teams to manually compose similar responses repeatedly. Request Enable composing messages from custom prompts that generate dynamic response...