All ideas

Request Users want control over how template subject lines are applied to replies—specifically a toggle between always replacing the subject or only setting it if the subject line is empty.

Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...

Problem Front displays jokes and graphics on loading screens and empty panes that don't match company branding. Request Allow disabling or replacing these default messages and images with custom company branding.

Problem Snooze options are limited to durations (e.g., 1 day, 3 days) rather than specific dates or times. Request Allow snoozing conversations until a specific date and time (e.g., the day you return from vacation) instead of only relative durati...

Problem Many users are migrating to Linux for stability and reliability, but Front only offers a web client without a native desktop application. Request Develop a native Front desktop application for Linux to match the experience on other platforms.

Problem Front performance can degrade over time, particularly when opening attachments. Request Add automatic cache clearing and refresh on a scheduled basis, rather than requiring manual per-user clearing.

Problem The similar conversations feature shows suggestions that may not be relevant because there's no way to control which conversations are included based on team-specific criteria. Request Add filtering conditions to similar conversation recom...

Problem When filling out the collect teammate answer form, closing the popup or switching windows causes all entered data to be lost. Request Add autosave functionality so users can switch to Front to gather information and return without losing t...

Request Add the ability to write internal comments on calendar events visible only to teammates. This helps coordinate scheduling and share context without affecting the event itself.

Problem Contact lists are static and must be manually updated when organizational changes occur, such as when a contact switches account responsibilities. Request Allow contact lists to be generated dynamically based on custom field values, so the...