All ideas

Problem Admins assign workload based on assigned conversations in the live dashboard, but this dashboard is not accessible on the mobile app. Request Make the live dashboard available on the mobile application so workload can be assigned on the go.

Problem Automated response emails don't show a seen indicator alongside the sent time, making it unclear whether the recipient has viewed the message. Request Display the seen/read icon along with the sent time in automated response emails to help...

Request Build email signatures that automatically insert dynamic information like the current date, sender name, or teammate details.

Request Allow admins to upload tags in bulk using a CSV file.

Problem Respondents with multiple conversations struggle to match CSAT surveys to the correct conversation without context. Request Allow embedding the conversation subject line in the CSAT survey message body to provide respondents with clearer c...

Problem CSAT survey forms sent to multiple recipients ask each person to manually enter their email address, creating friction and slowing responses. Request Generate unique survey invitations with pre-populated email addresses and tracking IDs so...

Problem Support leaders need visibility into when customer relationships improve over time, but current satisfaction metrics don't highlight progress from low to high ratings. Request Add a satisfaction metric that tracks improvement—showing when ...

Request Add metrics for new and closed conversations to provide better visibility into team workload and productivity.

Problem The Knowledge Base currently supports only one form per article. Customers need to submit multiple forms to different teams. Request Allow multiple forms to be embedded in a single Knowledge Base article, consolidating customer submissions...

Request Add a native MailChimp integration to Front, enabling teams to sync contacts and manage email campaigns alongside customer conversations.