All ideas

As of today, users are required to specify a target URL in a dynamic object. For example: www.orders.com/orders/[ORDER ID] However, not all business objects can be linked to through some URL. Some business objects live in desktop apps or aren't ea...

Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...

Sometimes, important information—such as links—are included as a value of a custom email header.

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.

it is important when there is a conversation with many participants to view always the last sent message when you search it and open it instead of touching the button jump to most recent .