All ideas

Problem Front locks chats to customers after 6 hours, but agents can still send messages, creating confusion about whether the customer can reply. Request Either prevent agents from sending messages after the customer-reply window closes, or alert...

Problem When a single chatbot is deployed across multiple web properties (support.example.com, dev.example.com, etc.), chatbot analytics cannot be filtered by host, making it impossible to isolate metrics by domain. Request Add URL/host-based filt...

Problem Support leaders need visibility into when customer relationships improve over time, but current satisfaction metrics don't highlight progress from low to high ratings. Request Add a satisfaction metric that tracks improvement—showing when ...

Request Add metrics for new and closed conversations to provide better visibility into team workload and productivity.

Problem The Knowledge Base currently supports only one form per article. Customers need to submit multiple forms to different teams. Request Allow multiple forms to be embedded in a single Knowledge Base article, consolidating customer submissions...

Problem Manually formatting headings (H1, H2, H3) in emails is tedious, and proper heading markup is important for accessibility with screen readers. Request Provide H1, H2, and H3 keyboard shortcuts or buttons in the email composer for quick head...

Hi Front Team, I’d like to suggest an improvement for managing newsletters and notification emails both in personal (Me) and shared inboxes (Company profiles). At the moment, to reduce distractions, I’ve created Tags with rules that automatically ...

Problem When Smart Merge is enabled in Front, emails sent to multiple shared inboxes (e.g., via BCC) are automatically merged into one conversation. This is useful in most cases but problematic when separate inboxes need to reply independently. Cu...

Problem Admins cannot require teammates to periodically reset their Front login passwords, which may not meet organizational security policies. Request Allow admins to configure a policy that forces teammates to reset their Front password on a reg...