All ideas

Request Allow admins to upload tags in bulk using a CSV file.

Request Add a native MailChimp integration to Front, enabling teams to sync contacts and manage email campaigns alongside customer conversations.

Problem Dynamic objects require a target URL, but some business objects can't be linked via URL—they exist in desktop apps or aren't easily identifiable by URL. Request Allow creation of dynamic objects with custom fields and API integration, with...

Problem CRM syncs currently update custom fields, but contact and account lists must be manually maintained when organizational changes occur. Request Allow contact and account lists to sync automatically from CRM systems (Salesforce, HubSpot, etc...

Problem When personal and work email accounts are linked, personal emails can be distracting and visible when screen sharing. Request Add the ability to hide individual inboxes from the sidebar.

Problem In app object configuration, the reference matching step is greyed out after creation without explaining why it's locked. Request Add a contextual error message on hover explaining that reference matching can't be edited after creation to ...

Problem The chatbot opens to the chat tab by default, but some customers would prefer to direct visitors to the Knowledge Base first. Request Allow admins to configure the Knowledge Base tab as the default opening tab for the chatbot.

Problem When opening a conversation from search results, the view doesn't automatically jump to the latest message, requiring users to manually click 'jump to most recent.' Request Default to showing the most recent message when opening any conver...

Problem The conversation creation date in message exports is based on segments, not conversation ID, making it impossible to filter by when the conversation was created. Request Add a conversation creation date field to exports that reflects the c...

Problem SLA warning and breach times count all hours, not just business hours, making them less useful for teams with set working schedules. Request Display SLA time remaining based only on business hours (e.g., if business hours are 9 AM–5 PM CET...