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Status Backlog
Created by Guest
Created on Nov 5, 2025

Customize inbox ticket ordering

Problem
Ticket status groups (Unassigned, Assigned, Snoozed, Archived) are displayed in a fixed order that doesn't match user workflows.

Request
Allow customizing the order of ticket status groups within inboxes.

  • ADMIN RESPONSE
    Jul 29, 2026

    Your idea is now live and open for voting.

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