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PRD-I-7598
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Status
Backlog
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CSAT metrics and reporting
Created by
Guest
Created on
Oct 25, 2024
RELATED IDEAS
[package] Automatic CSAT from conversation analysis
CES: Customer Effort Score - Analytic metric
Analytics - Hourly breakdown of assigned chats
CSAT: additional survey scales
Manually triggered auto replies should be accounted for in metrics
React instantly to CSAT ratings
Auto QA
Option: Do not automatically subscribe a teammember
CSAT: Multiple survey questions
Detect duplicate conversations & route them
Satisfaction metric: bad to good ratings
As a support leader, I want to flag when my team was able to improve the relationship
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