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Status Backlog
Created by Guest
Created on Dec 4, 2025

Mark contacts and domains as internal

Problem
When only part of a company uses Front, emails from external teams (technical, legal, etc.) are treated the same as customer emails. This distorts reply metrics and workflows, and can hide real customer replies among internal ones.

Request
Allow defining specific contacts or domains as "internal" so they don't count toward customer reply metrics and don't crowd out customer emails in the inbox.

  • ADMIN RESPONSE
    Dec 4, 2025

    Your idea is now live and open for voting.

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